Last Saturday, my daughter’s kindle has some problems – part of the screen blanked and part of it cannot refresh.
I reset it.
The blank part remained blank and part of the screen saver remained unresponsive.
The one-year warranty expired two months ago. It had never been dropped or dipped.
I searched through the web and amazon site. Tried all the technical options to reset and restore. The screen could not be saved.
I eventually reached the support hotline. A nice gentleman picked up the phone and offered me a replacement of the kindle at $65.
After a brief struggle, I accepted the offer and thanked him for the help.
Right after I hung up the phone, I received an email from amazon that if I could ship the bad kindle back within one month, the $65 could be waived. Why not?
Wow. The new kindle arrived after two days.
It started nicely and all my daughter’s ebooks were synced.
I used the packing of the new kindle to send the bad kindle back in this morning.
Amazon paid all the shipping charges – two ways.
The experience is just great.